Smartine User Guide
Everything you need to know about using Smartine for AI-powered chatbots and customer support
1. Create Your Account
• Sign up with your email address
• Choose a secure password
• Verify your email address
• Complete your profile information
2. Configure Your Chatbot
• Upload your knowledge base or FAQ documents
• Configure chatbot behavior and personality
• Set up response templates
• Test your chatbot thoroughly
Pro Tip
Start with a Free plan chatbot to test your configuration. You can upgrade anytime to unlock advanced features like custom branding and API access.
Supported Platforms
• Website - Embed widget on your site
• WhatsApp - Chat-based customer support
• Facebook Messenger - Social media integration
• Telegram - Lightweight messaging
• Slack - Internal team support
• Custom API - Build your own integration
Deployment Process
1. Click "Deploy Chatbot" button
2. Choose your target platform
3. Configure platform-specific settings
4. Copy embed code or API credentials
5. Test the integration
6. Go live with your chatbot
Before Deploying
Test your chatbot thoroughly in the test environment. Verify all responses are accurate and use the Test Chat feature in the dashboard to simulate real conversations.
Supported Document Types
• PDF - Product manuals, guides
• Word (.docx) - Editable documents
• Markdown - Developer documentation
• HTML - Web page content
• Text files - Plain text content
• Web URLs - Crawl website content
Upload & Process
1. Go to Content Browser
2. Click "Upload Documents"
3. Select your knowledge base files
4. Review extracted content
5. Organize with tags and folders
6. Let AI index your content
Best Practice
Keep your knowledge base organized and up-to-date. Use clear folder structures and descriptive titles so the AI can find information quickly and provide accurate answers.
Intelligent Responses
• Context-aware answers from your FAQ
• Multi-turn conversation support
• Confidence scoring on responses
• Fallback to human support
• Learn from interactions
Customization Options
• Set response tone and style
• Custom system prompts
• Restrict answer scope
• Set confidence thresholds
• Monitor all conversations
RAG Technology
Our AI uses Retrieval-Augmented Generation (RAG) to provide accurate answers grounded in your knowledge base, reducing hallucinations and improving accuracy.
Organization
• Create folders and categories
• Tag content for easy search
• Sort by date, name, or type
• Search across all content
Sharing & Collaboration
• Share individual files
• Create shareable links
• Set access permissions
• Collaborate with team members
Search Tips
Use keywords, file names, or content text to quickly find what you're looking for. Advanced filters help narrow down results.
Free Plan
$0/month
• 1 chatbot
• Basic FAQ automation
• Upto 10KB knowledge base
• Community support
Pro Plan
$29/month
• 5 chatbots
• Advanced AI features
• Upto 100MB knowledge base
• Email support
Enterprise
Custom
• Unlimited chatbots
• Custom integrations
• Unlimited storage
• Dedicated support
Flexible Billing
Upgrade or downgrade your plan at any time. Changes take effect immediately, and you only pay for what you use.